Taking care of our customers is a top priority. If you are unable to find the information you need and wish to contact our customer service department, click on the link below to contact our support team. We will be happy to assist you.
Questions
- Is it safe to use my credit card?
- What are your exchange rates?
- Will I receive a receipt after ordering?
- What are my payment options?
- What are my shipping options?
- Shipping is available to which countries?
- If I order today, when can I expect to receive my order?
- Can I ship to a PO box address?
- Can I cancel an order after it has been submitted?
- How do I exchange or return a product I bought online?
- If I return a product, how long do I have to wait for a refund?
- What if I find an error on the web site?
- Who can I email for issues regarding your bubble tea / tea stores?
- Does TenRensTea.com use "cookies"?
Answers
- Is it safe to use my credit card?
Yes. TenRensTea.com uses the latest encryption technology ( Secure Socket Layer
128-bit key) to keep your information safe. Only Ten Ren's Tea can decode your encrypted information. Plus, this encrypted data is stored on a protected server until your order has been shipped and your credit card has been charged.
- What are your exchange rates?
To check the exchange rate, please click here to convert from US dollars to another currency.
- Will I receive a receipt after ordering?
Yes. An official receipt will arrive with the ordered item. You will also receive an email confirmation by email, which can be kept for your records.
- What are my payment options?
You can pay for your order with a VISA, MasterCard, or American Express credit card issued from both Canadian and American financial institutions. Please note that all advertised prices are in United State Dollars (USD).
- What are my shipping options?
All orders are shipped through Canada Post. Shipping charges are calculated based on the weight of the items ordered. For the most recent shipping rates information click here.
- Shipping is available to which countries?
Shipping is available to the United States and Canada. For international customers, shipping is only available to selected countries.
- If I order today, when can I expect to receive my order?
Items should arrive within 7 days of ordering, but please allow up to two weeks for international orders.
- Can I ship to a PO box address?
Yes, you can. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please remember to include a physical street address and highway number with your order.
- Can I cancel an order after it has been submitted?
To cancel an order, please send an email to sales@tenrenstea.com within 12 hours. Be sure to include your: 1) Order Number 2) Account Username 3) and list the product you wish to cancel. It is not possible to cancel orders that have already shipped.
- How do I exchange or return a product I bought online?
We would be pleased to exchange or give you a refund on most items purchased online, up to 30 days after your order. Please note that you need to return the product via postage along with your receipt and shipping slip.
- If I return a product, how long do I have to wait for a refund?
Once the product is received and verified, a refund will be issued within 24 hours.
- What if I find an error on the web site?
In the event that you come across an error on our web site, please let us know by sending an email to bugs@tenrenstea.com. We greatly appreciate your feedback.
- Who can I email for issues regarding your bubble tea / tea stores?
If you're looking for a specific email address, click on the "Contact us" link located at the top right-hand side of our homepage. Select the email address that best suits your needs, send an email, and we will be happy to assist you.
- Does TenRensTea.com use "cookies"?
When you view one of our Web sites or advertisements, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and will be used to determine ways to improve our Web sites, advertisements, products or services. For example, Cookies allow us to tailor a Web site to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.
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